Patients will receive Telehealth invitations via email and SMS text messages. Invitations received via SMS will be for ad-hoc sessions (non-scheduled). Emailed invitations may be for either ad-hoc sessions (non-scheduled), or scheduled sessions. All invitation types will provide a button or link to join the session.
Patients will also be able to see and select from Practitioner created time slots for Telehealth sessions.
Please Note: This work is fully enabled for all screen sizes and does not require additional application downloads.
Table of Contents:
Joining an Ad-Hoc (non-scheduled) Telehealth Session via Email
Step 1: The email received for an Ad-Hoc Telehealth Session will look something like this in your inbox: NOTE: It may be necessary to check spam folders and/or allow emails from “NoReply@VSee.com”
Step 2: Open the email and select the “Click here to start” button. If the button is not working there is an optional link to copy and paste into your web browser.
Step 3: Select the “Enter Waiting Room” button:
Step 4: Select the “Enter Waiting Room As Guest” button;
Step 5: Make entries in the “What Is Your Health Concern Today?” screen:
- Enter First Name and Last Name (required).
- Enter Reason for visit (optional).
- Upload or Drag and Drop files (optional).
- Agree to the Terms (required).
- Select the “Continue” button.
Step 6: Allow any needed permissions, such as audio and video:
Step 7: Correct any Audio or Video issues, and then select “I’m Ready” to begin the session:
Step 7: Engage with the Telehealth Session. Along the bottom of the session screen are standard video controls for audio, video, chat, screen sharing, video image size, and to end the session.
Joining an Ad-Hoc (non-scheduled) Telehealth Session via SMS
Telehealth Sessions may be initiated via SMS text message, which are generally received on a mobile cellular device.
Step 1: Open the messaging application on your mobile device and look for a message similar to the one pictured below:
Step 2: Open the SMS Text Message and observe the Telehealth Session link:
Step 3: Click on the link in the SMS invitation to begin the session, and select “Enter Waiting Room”:
Step 4: Select the “Enter Waiting Room As Guest” button:
Step 5: Provide the Health Concern Information and agree to the Terms and Conditions:
- Enter First and Last Name (required).
- Enter reason for visit (optional).
- Upload or drag and drop files (optional).
- Agree to the terms and conditions (required).
- Select “Continue” to proceed.
Step 6: Join the Telehealth Session and engage with your Practitioner (see image below):
Joining a Scheduled Telehealth Session (Email Only)
Scheduled Telehealth Sessions may be initiated from the email invitation, or from a calendar appointment if added to a calendar. While the steps to initiate a scheduled session are slightly different than an ad-hoc session, the steps to engage with the Telehealth tool are the same as Joining an Ad-Hoc (non-scheduled) Telehealth Session via Email, starting at Step 6. The following will show a scheduled session email invitation and how to add it to a local calendar.
Step 1: Look for an emailed invitation. It will appear something like this in your inbox:
Step 2: Add the invitation to your calendar. This can be done for Google Calendar or Outlook:
1: Add to Google Calendar link
2: Outlook file download link.
Step 3: Engage with the link in the Calendar invite to join a Telehealth Session:
Step 4: Click the “Start Appointment” button: and engage with the “What Is Your Health Concern Today” page:
1.Start Appointment Button (required).
2.Reason for visit (optional).
3.Drag or drop files (optional).
4.Accept Terms and Conditions (required).
From here follow the notes in Step 6 in the ad-hoc session area.
Selecting Practitioner created Telehealth Session Slots
Practitioners may create Telehealth Session slots for patients to select and book. To see and select a slot:
Step 1: Access your Patient Dashboard from any previous emailed session invitation. Either Ad-Hoc or Scheduled will work:
Step 2: Select the “Book Appointment” option on the Patient Dashboard:
Note: Depending on local settings you may need to login, or create an account. Please use the email address the invitation was received in to create an account.
Step 4: Engage with the “What Is Your Health Concern Today?” page:
- Reason for Visit (optional).
- Drag and drop files (optional).
- Accept the Terms and Conditions (required).
- Click the “Continue” button.
Step 5: Review available slots and make a selection:
Step 6: Review and Confirm the Appointment:
Step 7: Upcoming appointments and confirmations. The appointment will now present in the “Upcoming Appointments” area of the Patient Dashboard. A confirmation email will also be sent, which can be added to a local calendar.
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