What happens if I cancel my full order?
The authorization that was placed on your credit card when you submitted your order will be automatically released from your card.
My package is damaged, how can I get a replacement?
If you receive a package that has been damaged, save the original box and all its contents and call us immediately with the sales order number. We will make every effort to remedy the situation as soon as possible.
The price has changed on one of my orders, what does this mean?
All prices are subject to change on any item, this could be because of the vendor increasing the price, changes to ingredients, or a variety of other reasons.
Can I place an international order?
Unfortunately, at this time patients can only place Wellevate® orders in the U.S., customers outside the U.S. can place an order on the https://www.emersonecologics.com/.
One of the items in my order is out of stock, what should I do?
If any items in your order are out of stock, you’ll be notified and will still receive the remainder of your order. Any out of stock items will go on backorder we will ship your them as soon as they are available, usually within 10–14 business days. You will only be charged for your backorders once they ship out.
What happens if I cancel an item on backorder?
You are only charged for a backorder once it ships out, so if you cancel a backorder prior to it being shipped you will not see any activity on your credit card statement.
What is your return policy?
While we work hard to ensure that the products you order through Wellevate® are of the highest quality, occasionally an item may not meet your expectations. Most products are eligible for a return credit within 30 days; however, heat sensitive or perishable items are not eligible for return credit. Additionally, wellevate places a maximum $1,000 return limit on any order. To be credited for a return, please call 855-WELLEVATE.
Wellevate takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products. We do not resell returned items—so our customers can be confident that every product purchased from Wellevate has been kept under the proper conditions at all times.
What will I see on my credit card statement if I return a product?
Customer Support will initiate a return for the amount of product you are returning. You will receive a credit to your original form of payment within 3-5 business days. Your practitioner’s name (or their business name) will show on your credit card statement next to the credit.
How much is shipping?
Free Standard shipping (4-7 business days) is available on all orders of $49 or more. Please note depending on your address, delivery could be via UPS or USPS. (Please note that we do not ship products and our carrier does not deliver packages on the weekend)
Shipping options for residential or business addresses include:
Standard 4-7 Business Days at $4.95, or free shipping on orders of $49 or more.
Two Day Air at $9.99
Next Day Air at $34.99
Shipping options for military address, PO boxes, rural routes, and country routes include:
USPS Priority Mail (rate based on weight and location), Free shipping on orders of $49 or more.
USPS Express Mail at $34.99
Please Note: PO Boxes/Military will ship via USPS, and may add an additional day for delivery
When will I receive my order?
When your order is shipped, you’ll receive an email with your tracking number and shipping information. Your order’s arrival will be dependent on your selected shipping option and location. If your estimated arrival date has passed and you still have not received your package, please call 855-935-5382
One of my items is heat sensitive, will it be affected during shipping?
In order to protect products requiring shipment in a cool environment (perishable and frozen items), Wellevate® recommends that heat sensitive products ship with Overnight Delivery. We’ll be sure to take special steps to help protect any sensitive items.
Ice packs will melt during transit and are meant to keep the product cool as long as possible so that your product will maintain potency.
Note: Heat sensitive items are not eligible for return.
Shipping Time Frames:
Next Day Air: 1 Business Day
2 Day Air: 2 Business Days
Standard Shipping (Surepost, free shipping): 4-7 Business Days